Refund policy
Returns
- You have the right to withdraw from your purchase within 14 days, starting from the day after you receive your order.
- Please note that the right of withdrawal do not apply to goods made to order, such as posters and frames produced specifically after your order has been placed.
- We will refund the product price and standard shipping.
- Refunds are issued within 14 days from the day the item has been returned to us. If the process takes longer, please contact us with your proof of shipment so we can assist you.
- Return shipping costs are paid by you as the customer.
How to return an item
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Register your return here.
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You will receive a confirmation email with the return address and instructions.
- Pack the items securely and mark the package with your name and order number. Original packaging is recommended.
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Send the item(s) according to the instructions within 14 days of registering your withdrawal.
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You are responsible for the return shipping costs and for the goods during transit until they have been received by us.
Exceptions
The right of withdrawal does not apply to goods made to order, such as posters and frames that are produced specifically after your order has been placed.
Return Shipping Costs
Return shipping costs are paid by you as the customer, unless otherwise stated. You are responsible for ensuring the item is packed securely so it is not damaged during return transport. We recommend keeping proof of shipment until your refund has been processed.
If a return shipment is lost during transit, it is your responsibility to resolve the matter directly with the shipping carrier.
Complaints
If your item is faulty or does not match the description, you have the right to make a complaint.
- 2 years right to complain within the EU (3 years in Sweden under national law).
- Faults discovered within 12 months are presumed to have existed at the time of delivery.
- For approved complaints, Fotografiska covers the return shipping cost. You may receive a repair, replacement, or a refund.
To submit a complaint, contact shop@fotografiska.com with your order number, a description of the issue, and photos of both the packaging and the product.
Dispute Resolution
If we cannot resolve a dispute together, you may refer the matter to an alternative dispute resolution (ADR) body in your country of residence.